Refund policy

Refund Policy

Last updated: October 21, 2026

Thank you for shopping with TheMemoryOrbs. We want you to love your Memory Orb. Please read this policy before placing your order. By completing a purchase, you agree to the terms below.

Order Cancellations: 24 Hours
Changed your mind? You can cancel your order for a full refund within 24 hours of purchase. Email us at TheMemoryOrbs@proton.me with your order number and we’ll take care of it. After 24 hours, your order is prepared for shipping and can no longer be cancelled or refunded for a change of mind.

30-Day Guarantee: Damaged or Defective Items
If your Memory Orb arrives damaged, stops working, or isn’t the item you ordered, contact us within 30 days of deliveryand we’ll make it right with a replacement or a full refund.

To make a claim:

  • Email TheMemoryOrbs@proton.me with your order number.
  • Include clear photos or a short video showing the issue.
  • Our team will review your claim and reply within 2–3 business days.

What’s Not Covered

  • Change-of-mind requests after the 24-hour cancellation window
  • Damage caused by drops, misuse, water or unauthorized modifications after delivery
  • Normal wear and tear
  • Claims made more than 30 days after delivery

Returns
In most cases, you won’t need to send your item back. Please don’t return anything without contacting us first. If a return is needed, we’ll send you instructions. Items sent back without approval can’t be refunded.

Refund Timing
Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear.

Your Local Rights
Nothing in this policy limits any rights you may have under the consumer laws of your country or state.

Questions?
We’re happy to help. Email TheMemoryOrbs@proton.me and we’ll get back to you within 1–2 business days.